We’re reaching out with an update related to COVID-19 (Novel Coronavirus), which – like many of you – Legacy Insurance and our parent organization, Western National Insurance Group are carefully monitoring.
Payment Leniency for Customers Affected by Coronavirus We understand that some of our mutual customers may be affected by coronavirus and we're prepared to help clients who suffer financial hardship. If customers whose employment and income have been directly affected by the coronavirus, please call us at our customer care line at 888-793-7888. Our representatives are ready to help with billing and payment issues. Please know that we'll offer the same level of care if your customers call us directly.
Uninterrupted Access to our People, Systems and Services With the benefit of preparation, we at Legacy continue to maintain our same high standards of service to policyholders and agency partners. Our staff is properly equipped to work remotely as needed and will remain dedicated to serving you during these unprecedented times. We expect uninterrupted access to our people, systems, and services on which you and your clients rely from Legacy Insurance Services.
Write New Business & Endorsements Over the Phone For New Business, simply obtain required e-signatures (via DocuSign, email, etc.) and take payment over the phone. For Endorsements, simply process all endorsements accompanied by payment through our real-time system and obtain the original Insured request electronically, as needed (i.e. Delete vehicle, reduce coverage, etc.) without your customer coming into your office.
Photos for Physical Damage Coverage If you are unable to inspect the vehicle, simply ask the insured to place a water bottle on the hood of the vehicle and take 4 photos to clearly show all four sides of the vehicle. Please remember that we do not require photos if: 1) a vehicle had physical damage on a prior insurance without a lapse, or 2) if a new vehicle is purchased where the model year is the same or newer than the current calendar year.
Rated A+ by A.M. Best - Superior Financial Strength During these challenging times you can have comfort in knowing that the Western National Insurance Group (WNIG) is rated A+ Superior by A.M. Best. In addition, WNIG has been named to Ward's 50 Benchmark Group of over 3,000 of the top-performing property-and-casualty insurance companies for 11 consecutive years. Please know that we are 100% dedicated to our Valued Independent Agent Partners and that we will be here for you and your clients over the long-term.
Above all, the most important thing is that you, your family, and your colleagues remain safe and healthy. Your wellbeing is very important to us, so please do what you can to take care of yourself and those around you.
Again, we're ready to help in any way we can. We will continue to be accessible via phone and email. Our office phones will be fully staffed during our normal business hours Monday through Saturday. Please reach out to us, your Legacy team, with any questions you might have.